Shipping Info
Frost Hut Shipping Information
Shipping Overview
At Frost Hut, we are committed to ensuring that your purchase arrives safely and promptly. Please review our shipping policies to understand the process and expectations.
Shipping Methods and Costs
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Standard Shipping & International Shipping
- Delivery Time: 10-21 business days, depending on the item/order
- Cost: Calculated at checkout based on destination and weight.
Processing Time
- Orders are typically processed within 2-3 business days. Custom or personalized orders may take longer to process, up to 5-15 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Shipping is available to most international locations; however, some restrictions may apply. If we are unable to ship to your location, you will be notified at checkout.
Failed Delivery Attempts
- If a delivery attempt is unsuccessful and the package is returned to us, you will be responsible for the costs associated with reshipping the item.
Lost or Damaged Packages
- Frost Hut is not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly with your tracking number for assistance.
- We recommend choosing a shipping method that includes insurance for higher-value items.
Order Changes and Cancellations
- Once an order is placed, it cannot be modified or canceled. Please ensure all information is correct before completing your purchase.
Contact Us
- For any questions or concerns regarding shipping, please contact our customer service team at Frosthut.info@gmail.com
Additional Information
- All delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather, customs processing, or carrier issues.
- Customers are responsible for providing accurate shipping information. Frost Hut is not responsible for orders shipped to incorrect addresses provided by the customer.